Frequently Asked Questions (FAQs)

Frequently Asked Questions (FAQs)

  1. When will I receive my photos?
    • Our current turnaround time is 3-4 weeks. We’ll notify you via email when we’re done!
  2. What packages do you offer?
    • Details are listed on our RURI signature packages page here.
  3. How do I book you?
    • Reach out to us through our Contact page
    • When we finalize a date, time and location we’ll email you a contract
    • Sign the contract
    • Make a payment (retainer or pay in full) and then we’re are all set!
  4. What happens if the weather is bad on our session date and time?
    • We keep an eye on the weather in the hours leading up to our session. If it’s looking bad the day beforehand, we will reach out. We can either reschedule to a new date/time, or find an indoor location if you need to keep your original date and time slot. There are no fees to reschedule.
  5. Do you have studio?
    • We don’t have our studio space, however we can direct you to some fun options!
  6. Where are you located?
    • We’re based in Whitby, ON, but are willing to travel – that can be factored into the session total.
  7. What’s your cancellation policy?
    • Sessions are booked with a 50% non-refundable retainer. Last-minute cancellations will be reviewed on a case-by-case basis for a full refund (i.e., medical emergencies).
  8. What are you travel fees?
    • Travel costs are billed at a $1 per kilometer one-way if the session is located outside of the Durham region.
  9. What should I wear?
    • We recommend avoiding busy patterns (unless this is a significant part of your self-expression) and any large, prominent logos. Family portraits work best when people coordinate the same 2-3 colors.
    • Take the weather and your comfort into consideration. You’re welcome to send us what you plan on wearing and we can give you feedback!
  10. Do you allow outfit changes?
    • Outfit changes are always welcome. Pricing is not affected by this, just be sure to account for the time needed to change. Depending on the location, public bathrooms may not be available to change your clothes.
  11. What if I want more edited images beyond what’s included in the package?
    • You have the option to purchase the full gallery!
  12. Do you require credit/tagging on social media?
    • Yes—visibility is incredibly important to finding new clients. It’s much appreciated! You can find us at:
      • Instagram: @ruriphotographyy
      • Facebook: Ruri Photography
  13. Do you have reviews of past clients?
    • Yes! The most up-to-date reviews can be found on our Google Business page.
  14. Do you require a deposit/retainer for sessions? If so how much? And when is the full balance due?
    • Yes— there is a 50% non-refundable retainer to secure your session; The remaining balance is due 3 days before the date of our session.

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